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Behind the Design

Explore the challenges, decisions and outcomes behind my product design work.

Making Discrepancies Easier to Resolve

With around 300 discrepancies handled daily, I dug into why operators were getting stuck and redesigned the workflow to help them move forward - increasing completion rates by 134%.

WiQ Technologies

6 months

Making Discrepancies Easier to Resolve

With around 300 discrepancies handled daily, I dug into why operators were getting stuck and redesigned the workflow to help them move forward - increasing completion rates by 134%.

Identity Verification for Age-Restricted Commerce

Balancing fraud prevention with ease of use to create a seamless mobile ID verification experience for age-restricted online purchases.

Patronscan

12 weeks

Identity Verification for Age-Restricted Commerce

Balancing fraud prevention with ease of use to create a seamless mobile ID verification experience for age-restricted online purchases.

Executive Delegation Platform

Bringing executive-style support to more employees through a platform designed to simplify delegation and free up time for meaningful work.

Launchcode

6 months

Executive Delegation Platform

Bringing executive-style support to more employees through a platform designed to simplify delegation and free up time for meaningful work.