Operators and administrators were struggling to efficiently raise, manage, and resolve waste manifest discrepancies. The existing workflow created confusion, delayed resolutions, and increased compliance risk, ultimately leading to low completion rates and operational inefficiencies.
🔒 Additional project details available upon request or during interviews.
My Role
As the lead designer on the project, I owned the end-to-end design process, including:
UX audit and workflow analysis
User research and stakeholder interviews
Information architecture
User flows and wireframing
UI design and design system implementation
Cross-functional collaboration with Product and Engineering
Usability validation and iterative improvements
Impact
Increased discrepancy completion rates by 134%
Improved usability across both web and mobile experiences
Reduced workflow friction for operators and administrators
Established a scalable design foundation aligned with the company's evolving design system
Key Learnings
Workflow Design Extends Beyond Screens
The most impactful improvements came from understanding the underlying operational process rather than focusing solely on interface design.
Alignment Creates Better Products
Close collaboration with Product, Engineering, and Operations stakeholders ensured that solutions balanced user needs, technical feasibility, and business goals.
Simplicity Drives Adoption
Reducing complexity and providing clearer guidance helped users complete workflows more confidently and efficiently, contributing directly to increased completion rates.
